FAQ
General
I do not offer presales, holds, or personal sourcing.
Please note that all watches are FINAL SALE! No returns except exceptions. Each watch is vintage/second hand so please expect some wear!
Price range
Prices can range from as little as £15 to up to £150 and even more for luxury brands such as Gucci. Prices are based on uniqueness, condition, demand and the effort I put in to try find that watch. On average watches cost £45-80.
Do the watches work?
All watches are tested and work, a couple will be untested, this will be mentioned in the description of the product. Untested = I do not know whether the watch needs a new battery or if it doesn’t work at all. However, even if the watch doesn’t work, it can be used as a piece of jewellery!
When do new watch drops happen?
Drops will be announced on my Instagram story @etherealtreasuresss. So follow for updates and announcements! I aim to do a watch drop once a week however due to just becoming a first time mum this can be impossible sometimes.
Sustainable Packaging
I have always cared for our environment and our dear home, the planet. I try my very best to try reuse and recycle all packaging. All the bubble wrap used in my packages are reused, never bought brand new (I’ve been collecting for years for one day to have the chance to use it). Some tissue paper used is reused from my personal orders. Some watches will also come in reused jewellery boxes, such as Pandora etc, to avoid these going to waste.
Watch materials
Most watches are made of stainless steel. Unfortunately in some cases I won’t know the material but most likely will be stainless steel. Stainless steel does not tarnish but I still recommend for watches not to get into contact with water or any harsh chemicals.
Shipping
Do you ship internationally?
Yes I do! If your country is not on the website, send me a message and I will try to sort it out!
How long does shipping take?
It takes about 2-7 days after purchase for orders to be sent out. The shipping provider we use is Royal Mail for both domestic and international orders. Shipping timings will vary depending the destination. For the UK shipment would normally take 1-3 days to arrive to you, for international 1-4 weeks.
What happens if my watch arrives broken?
Before shipment, I give every watch a thorough inspection and secure package it by hand. If you think the damage happened before shipping, please get in touch. Be aware that I am not responsible for damage that incurred during transportation.
What if my package is lost or not received?
To ensure all packages arrive, all orders are sent with tracking. Please note that after an item has been shipped, I do not have any control or responsibility on how the item gets to you. If there is an issue with delivery please contact your post office or your local mail provider. As a last resort contact me and I’ll see what I can do.
In cases where items are shipped back to us due to buyer error, you must then be responsible for covering the cost for reshipment. In cases where it is a sender error, we will cover the re-ship cost.
9. ⚠️Custom Charges Notice⚠️
Please be advised that depending on your country's customs laws, you can be charged customs charges, taxes, and fees when placing an order. These fees are the customer's responsibility and are not covered by our prices.
We are unfortunately unable to pay for or refund any customs fees. Before placing an order, consult your local customs regulations. If you refuse to pay the customs fees, your product may be returned or delivered without you receiving a refund.
Returns
NO RETURNS, each item is final sale!
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at treasuresethereal@gmail.com.